Updated: May 25.2018
Your privacy is very important for the APRA. We have developed these privacy policies to provide you with information about processing of your personal data when you communicate with our experts, visiting our website www.apra.eu/en from your computer or mobile device, when you order our Services.
„Personal data“ is information relating to a natural person whose identity is known or can be determined. If you want to go directly to a specific part of the principles and rules of personal data protection, please click on the appropriate link below:
- Categories of personal data processed by APRA
- Categories of personal data recipients
- Cookies and similar technologies
- Children under the age of 16
- Updates to principles and rules of personal data protection
- Personal data retention period
- Controller and Data Protection Officer
- Your rights
Categories of personal data processed by the APRA
Purpose and legal basis:
The APRA processes your email address, phone number, name, surname, permanent address, also for the purpose of delivery of important information regarding the Services, supporting communication in the pre-contractual phase, also after the conclusion of contract, for the provision of a Service.
The legal basis for processing of your email address and phone number for these purposes is the APRA’s legitimate interest in providing you with important information regarding the services rendered.
Personal data processed in communication with the APRA:
When you communicate with our customer support representatives by e-mail, phone, on-line or in person, we collect personal data such as your name, surname, address, phone number, e-mail address. We may also create event logs that are useful when diagnosing issues associated with the use of our website or for recording of information about issues related to our support or services. In order to improve our customer service, we can also record and review interviews with our customer’s support representatives within the limits of applicable laws, in order to analyze the feedback which customers provide us through voluntary customer surveys.
Purpose and legal basis:
We use this information in order to provide support to our customers and products, for tracking of the quality and type of support we provide to our customers. The legal basis for processing such data is the APRA’s legitimate interests in providing you with quality customer support.
Personal data, which are processed when contracting with the APRA
Common personal data:
If you order the APRA Services, the APRA will collect your name, surname, gender, date of birth, e-mail address, postal address and phone number, bank account number, carrier’s booking order number, numbers and dates of flights that you have used / should have used, based on the transport contract.
We process the above mentioned data in order to provide you with our Services. The legal basis for processing of these data is a performance of the contract or execution of pre-contractual arrangements based on your request.
Special category of personal data:
In exceptional cases we also process a special category of personal data, which is the biometric data contained in your travel documents.
We process biometric data in order to demonstrate our right to handle your claims against air carriers who provide passenger transport, who are the recipients of this personal data. Some lawyers’ firms may help us with the settlement of some claims.
The legal basis for processing of a special category of personal data is the performance of the contract.
Categories of personal data recipients
The APRA is a company, whose subject of business activities also implies international activities. In order to provide you with the services you have ordered, we may need to transfer your personal data to other companies in other countries.
Depending on the Service, we provide personal data in particular to contractors with which you have previously entered into the contract. Such recipients are mainly air carriers who provide passenger transport, travel agencies, travel offices. Furthermore, these are the entities providing important information and support in order to obtain contract performance for the client, namely airports and civil aviation authorities in different countries, law firms, etc.
The APRA also uses, at the request of the client, courier companies for sending of documents containing personal data.
Other disclosure of information:
We can make your personal data available to others: (a) if we have your valid consent; (b) as part of the performance resulting from the effective legislation, e.g. valid summons, court order, legal process or other legal obligation; (c) within the enforcement of our terms or policies; or (d) where appropriate in the application of available remedies or defense in case of legal claims. In addition, we may transfer your personal data to a related entity, a subsidiary or a third party in the event of any reorganization, merger, sale, joint venture, assignment or transfer of the entire enterprise, property or ownership of the APRA or its part or other disposal, including, but not limited to, bankruptcy or similar proceedings, provided that the entity to which we transfer your personal data will not be permitted to process it otherwise than as described in these privacy policies. We are allowed to do so without informing you and, if permitted by applicable law, without your consent.
Cookies and similar technologies
- Google: The Google Analytics service is used for tracking of website statistics and demographic categories of users, their interests and behaviors on websites, and information about the devices connecting to those websites. We also use Google Search Console tool for help in understanding how visitors found our website and for optimization of our search engine. Find out more on how these analytical data can be used, how you can control their utilization, and how you can revoke your consent with use of your data by services like Google Analytics.
- Exponea: The Exponea service is used for tracking of locations and demographic categories of users, their interests and website behavior, and information about the devices connecting to website in question.
Children under the age of 16
Although the Services are not directly intended for persons under the age of 16, we process these data only for the purpose of providing the Services, based on a contract with a person older than 18 years. The legal basis for the processing of such data is fulfillment of the contract or execution of pre-contractual arrangements at the request of a client older than 18 years.
For the purpose of direct marketing and promotion of the Services, we do not process personal data of persons under the age of 16.
Updates to principles and rules of personal data protection
In connection with adding new services and products, improvement of our current offer and changes in technologies and laws, we may from time to time to update these rules of personal data protection. You can find the date of recent revision to these rules of personal data protection at the “Updated” header at the top of this document. All changes will take effect at the time when the updated rules of personal data protection are published.
Personal data retention period
We will keep your personal data as long as your consent is granted, as long as we have a legitimate interest in preserving them or until the effective legislation imposes such obligation on us.
Below in the section „ Your rights“ are described your rights for removal of your personal data.
Controller and Data Protection Officer
The person responsible for protection of your personal data is Ms. Monika Strehárová, the person you can contact in this matter at– firstname.lastname@example.org.
If you are not satisfied with our response and believe that we process your personal data incorrectly, please contact the Data Protection Authority at the website https://dataprotection.gov.sk/uoou/.
According to the General Data Protection Regulation you are entitled to ask the APRA for the provision of access to your personal data and its correction or removal, further the right to data portability, the right to limit the processing of your personal data, the right to object the processing of your personal data, and right to file a complaint to the supervisory authority. If you want to ask for the access to your personal data, its correction or removal, also if you want to exercise the right to limit processing or the right to object the processing of your personal data, please fill in and submit the following form.