{"id":80,"date":"2019-10-18T11:54:07","date_gmt":"2019-10-18T11:54:07","guid":{"rendered":"https:\/\/apra.eu\/?page_id=80"},"modified":"2020-02-04T09:54:55","modified_gmt":"2020-02-04T09:54:55","slug":"compensation-for-damaged-baggage","status":"publish","type":"page","link":"https:\/\/apra.eu\/cz\/compensation-for-damaged-baggage\/","title":{"rendered":"Od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla"},"content":{"rendered":"<p><\/p>\n<section id=\"introduction\">\n<div class=\"intro-bg\">\n<div class=\"intro-overlay\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-sm-12 col-md-10 col-md-offset-1 col-lg-8 col-lg-offset-2\">\n<h1>Po\u0161kozen\u00e1 zavazadla? Od\u0161kodn\u00e9 vy\u0159\u00edd\u00edme za V\u00e1s!<\/h1>\n<form id=\"intro-form\">\n               <input type=\"text\" id=\"fly-number\" placeholder=\"\u010c\u00edslo Va\u0161eho letu\">\n               <span class=\"date-input-wrapper\">\n                    <input type=\"text\" id=\"fly-date\" placeholder=\"Datum letu\">\n                    <label class=\"fa fa-calendar calendar-icon\" for=\"fly-date\" aria-hidden=\"true\"><\/label>\n               <\/span>\n               <button type=\"button\" data-toggle=\"modal\" data-target=\"#fly-modal\">\n               Bezplatn\u011b ov\u011b\u0159it\n               <\/button>\n            <\/form><div class=\"modal fade\" tabindex=\"-1\" id=\"fly-modal\" role=\"dialog\" aria-labelledby=\"fly-modal\">\n              <div class=\"modal-dialog modal-fullscreen\" role=\"document\">\n                <div class=\"modal-content\">\n                <div class=\"container\">\n                \n                 <div class=\"row first-row\">\n                 <div class=\"col-md-12\">\n                    <button type=\"button\" class=\"back\" data-dismiss=\"modal\" aria-label=\"Close\">\n                    <i class=\"fa fa-angle-left\" aria-hidden=\"true\"><\/i>Zp\u011bt\n                    <\/button>\n                    <a href=\"\/\"><img src=\"\/wp-content\/themes\/apra\/images\/logo-white.png\" alt=\"Logo\"><\/a>\n                    <a href=\"#contact\" class=\"contact\">Kontakt<\/a>\n                <\/div>\n                <\/div>\n                \n                <div class=\"row second-row\">\n                 <div class=\"col-md-3 col-md-offset-1\">\n                    <form class=\"fly-form\">\n                    <div class=\"form-group\">\n                        <label for=\"fly-number2\">* \u010c\u00edslo Va\u0161eho letu<\/label>\n                        <input type=\"text\" name=\"fly-number\" class=\"form-control\" id=\"fly-number2\">\n                      <\/div>\n                      <div class=\"form-group\">\n                        <label for=\"fly-date2\">* Datum letu<\/label>\n                        <input type=\"text\" name=\"fly-date\" class=\"form-control\" id=\"fly-date2\">\n                      <\/div>\n                    <\/form>\n                 <\/div>\n                 <div class=\"col-lg-5 col-lg-offset-2 col-md-6 col-md-offset-1\">\n                 <form class=\"info-form\">\n                    <div class=\"message-holder\"><\/div>    \n                    <div class=\"form-group required-input\">\n                        <label for=\"name\">Jm\u00e9no a p\u0159\u00edjmen\u00ed<\/label>\n                        <input type=\"text\" name=\"name\" class=\"form-control\" id=\"name\" placeholder=\"Jm\u00e9no a p\u0159\u00edjmen\u00ed\" required>\n                      <\/div>\n                      <div class=\"form-group required-input\">\n                        <label for=\"email\">E-mail<\/label>\n                        <input type=\"email\" name=\"email\" class=\"form-control\" id=\"email\" placeholder=\"E-mail\" required>\n                      <\/div>\n                      <div class=\"form-group\">\n                        <label for=\"phone\">Telefonn\u00ed \u010d\u00edslo<\/label>\n                        <input type=\"text\" name=\"phone\" class=\"form-control\" id=\"phone\" placeholder=\"Telefonn\u00ed \u010d\u00edslo\">\n                      <\/div>\n                       <div class=\"form-group required-input\">\n                        <label for=\"reason\">Zvolte pros\u00edm probl\u00e9m s Va\u0161\u00edm letem:<\/label>\n                        <select name=\"reason\" id=\"reason\">\n                            <option disabled selected>Zvolte pros\u00edm probl\u00e9m s Va\u0161\u00edm letem:<\/option><option>M\u016fj let m\u011bl zpo\u017ed\u011bn\u00ed v\u00edc jako 3 hodiny<\/option><option> M\u016fj let byl zru\u0161en<\/option><option> M\u016fj let byl p\u0159esm\u011brov\u00e1n<\/option><option> Zam\u00edtli mi n\u00e1stup do letadla<\/option><option> Zme\u0161kal\/a jsem p\u0159\u00edpojn\u00fd let<\/option><option> Moje zavazadlo bylo po\u0161kozeno.<\/option>\n                        <\/select>\n                      <\/div>\n                      <div class=\"text-left\">\n                       <p style=\"margin-bottom: 0.5rem;\">* povinn\u00e9 pole<\/p>\n                       <div class=\"checkbox form-group\" style=\"color: #a94442; margin-bottom: 0.5rem; font-size: 0.75rem;\">\n                       <label style=\"display:inline-block !important;\"><input type=\"checkbox\" name=\"terms\" value=\"1\">Jsem obezn\u00e1men a souhlas\u00edm s <a class=\"text-danger\" href=\"https:\/\/apra.eu\/cz\/general-business-terms\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>V\u0161eobecn\u00fdmi obchodn\u00edmi podm\u00ednkami spole\u010dnosti APRA s.r.o<\/u><\/a><\/label>\n                       <\/div>\n                       <div class=\"checkbox form-group\" style=\"color: #a94442; margin-bottom: 1rem; font-size: 0.75rem;\">\n                       <label style=\"display:inline-block !important;\"><input type=\"checkbox\" name=\"gdpr\" value=\"1\">O ochran\u011b osobn\u00edch \u00fadaj\u016f se dozv\u00edm v <a class=\"text-danger\" href=\"https:\/\/apra.eu\/cz\/principles-and-rules-of-personal-data-protection\/\" target=\"_blank\" rel=\"noopener noreferrer\"><u>Z\u00e1sad\u00e1ch a pravidlech ochrany osobn\u00edch \u00fadaj\u016f<\/u><\/a><\/label>\n                       <\/div>\n                      <\/div>\n                      <button type=\"submit\" class=\"btn\" id=\"apra-send-form-btn\">Odeslat<\/button>\n                    <\/form>\n                 <\/div>\n                 \n                <\/div>\n                \n                <\/div>\n              <\/div>\n            <\/div>\n        <\/div><script id=\"pap_x2s6df8d\" src=\"https:\/\/partner.pelikan.cz\/scripts\/trackjs.js\" type=\"text\/javascript\"><\/script>\n<script type=\"text\/javascript\">\nfunction runaffil()\t { var cisloletu = document.getElementById('fly-number2').value; console.log(cisloletu);\nPostAffTracker.setAccountId('default1');\nvar sale = PostAffTracker.createSale();\nsale.setTotalCost('0');\nsale.setOrderID(cisloletu);\nsale.setProductID('Apra');\nPostAffTracker.register(); }\n\n\ndocument.getElementById('apra-send-form-btn').onclick = function() {runaffil()};\n\n\n<\/script>\n<p class=\"few-minutes\">ZABERE TO POUH\u00c9 3 MINUTY<\/p>\n<p><img decoding=\"async\" class=\"img-responsive\" src=\"\/wp-content\/uploads\/2020\/02\/ikony_banner5cz.png\" alt=\"icons\" style=\"padding-top:50px;\" \/>\n<\/div>\n<\/div>\n<\/div>\n<p><a class=\"intro-scroll-down\" href=\"#apra-benefits\">Pro\u010d pr\u00e1v\u011b Apra?<\/a><\/p>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"intro-page container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h2 class=\"col-12\">Jak z\u00edskat od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla?<\/h2>\n<p class=\"col-12 text-justify\" style=\"line-height: 1.8; font-size: 1.2em;\">Nezapome\u0148te, <strong>probl\u00e9my se zavazadly je pot\u0159eba nahl\u00e1sit na leti\u0161ti hned po p\u0159\u00edletu<\/strong>, n\u00e1sledn\u011b v co nejkrat\u0161\u00ed dob\u011b i samotn\u00e9 leteck\u00e9 spole\u010dnosti e-mailem nebo telefonicky. Doporu\u010dujeme V\u00e1m, abyste n\u00e1s kontaktovali co nejd\u0159\u00edve, abychom V\u00e1s mohli nasm\u011brovat nebo p\u0159evz\u00edt cel\u00fd proces \u0159e\u0161en\u00ed od\u0161kodn\u00e9ho za V\u00e1s.<\/p>\n<p><button style=\"padding: 0.8rem 2.5rem; background-color: #ff942b; color: #fff; border: none; display: block; margin: 3em auto 0;\" type=\"button\" data-toggle=\"modal\" data-target=\"#fly-modal\">Po\u017e\u00e1dat o od\u0161kodn\u00e9<\/button><\/p>\n<\/div>\n<\/div>\n<\/section>\n<section id=\"apra-benefits\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12 image-benefits\"><img decoding=\"async\" class=\"img-responsive\" src=\"\/wp-content\/themes\/apra\/images\/path.png\" alt=\"Apra path\" \/><\/div>\n<\/div>\n<div class=\"row\">\n<div class=\"col-sm-4\">\n<div class=\"benefit-check\"><img decoding=\"async\" src=\"\/wp-content\/themes\/apra\/images\/check-good.png\" alt=\"Apra check good\" \/>Zajist\u00edme za v\u00e1s kompenzaci a\u017e do v\u00fd\u0161ky<\/p>\n<p class=\"check-important\">600\u20ac<\/p>\n<\/div>\n<\/div>\n<div class=\"col-sm-4\">\n<div class=\"benefit-check\"><img decoding=\"async\" src=\"\/wp-content\/themes\/apra\/images\/check-good.png\" alt=\"Apra check good\" \/>Bez stresu a jednodu\u0161e, sta\u010d\u00ed vyplnit jeden formul\u00e1\u0159, kter\u00fd v\u00e1m nezabere v\u00edc jak<\/p>\n<p class=\"check-important\">3 minuty<\/p>\n<\/div>\n<\/div>\n<div class=\"col-sm-4\">\n<div class=\"benefit-check\"><img decoding=\"async\" src=\"\/wp-content\/themes\/apra\/images\/check-good.png\" alt=\"Apra check good\" \/>Od\u0161kodn\u00e9 \u00fasp\u011b\u0161n\u011b zaji\u0161\u0165ujeme u\u017e od roku<\/p>\n<p class=\"check-important\">2013<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"intro-page container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h2 class=\"col-12\">Od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla \u2013 podm\u00ednky z\u00edsk\u00e1n\u00ed<\/h2>\n<p class=\"col-12 text-justify\" style=\"line-height: 1.8; font-size: 1.2em;\">Spole\u010dnost APRA pom\u00e1h\u00e1 leteck\u00fdm pasa\u017e\u00e9r\u016fm z\u00edskat od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla. Zastupujeme cestuj\u00edc\u00ed, se kter\u00fdmi leteck\u00e9 spole\u010dnosti nejednaly podle ustanoven\u00ed leteck\u00e9 dopravy. Takovou ud\u00e1lost\u00ed mohou b\u00fdt i po\u0161kozen\u00e1 zavazadla. V\u00fd\u0161ka finan\u010dn\u00ed kompenzace v n\u011bkter\u00fdch p\u0159\u00edpadech m\u016f\u017ee dos\u00e1hnout a\u017e 1220 Eur za jednoho cestuj\u00edc\u00edho. Od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla se ur\u010duje podle ur\u010dit\u00fdch pravidel a podm\u00ednek, V\u00e1\u0161 n\u00e1rok prov\u011b\u0159\u00edme rychle a nez\u00e1vazn\u011b. Na\u0161e spole\u010dnost funguje od roku 2013 a do dne\u0161n\u00edho dne pomohla v\u00edce ne\u017e 3000 cestuj\u00edc\u00edm. Po\u0161kozen\u00e1 zavazadla nejsou jedinou ud\u00e1lost\u00ed, kterou dok\u00e1\u017eeme \u0159e\u0161it, m\u016f\u017eete se na n\u00e1s obr\u00e1tit i s probl\u00e9my jako zru\u0161en\u00ed letu, zme\u0161kan\u00fd navazuj\u00edc\u00ed let, zam\u00edtnut\u00ed n\u00e1stupu do letadla nebo jin\u00e9 probl\u00e9my se zavazadly (po\u0161kozen\u00ed, ztr\u00e1ta).<\/p>\n<h2>Jak z\u00edskat od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla?<\/h2>\n<p class=\"col-12 text-justify\" style=\"line-height: 1.8; font-size: 1.2em;\">Prvn\u00edm krokem je, \u017ee vypln\u00edte n\u00e1\u0161 online formul\u00e1\u0159. Je nez\u00e1vazn\u00fd a zabere to m\u00e9n\u011b ne\u017e minutu. Na\u0161i odborn\u00edci prov\u011b\u0159\u00ed, zda V\u00e1m vznik\u00e1 n\u00e1rok na od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla. Odpov\u011b\u010f od n\u00e1s v r\u00e1mci pracovn\u00edch dn\u00ed dostanete do 24 hodin. M\u016f\u017eete n\u00e1m i zavolat nebo poslat po\u017eadavek e-mailem, postupovat budeme stejn\u011b jako v p\u0159\u00edpad\u011b \u017e\u00e1dost\u00ed ohledn\u011b od\u0161kodn\u00e9ho za po\u0161kozen\u00e1 zavazadla p\u0159es online formul\u00e1\u0159.<\/p>\n<p><button style=\"padding: 0.8rem 2.5rem; background-color: #ff942b; color: #fff; border: none; display: block; margin: 3em auto 0;\" type=\"button\" data-toggle=\"modal\" data-target=\"#fly-modal\">Po\u017e\u00e1dat o od\u0161kodn\u00e9<\/button><\/p>\n<h2>Jak dlouho trv\u00e1, ne\u017e V\u00e1m od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla z\u00edsk\u00e1me?<\/h2>\n<p class=\"col-12 text-justify\" style=\"line-height: 1.8; font-size: 1.2em;\">Ka\u017ed\u00e1 situace je jin\u00e1, ka\u017ed\u00e1 leteck\u00e1 spole\u010dnost vy\u017eaduje jin\u00e9 postupy a jinak reaguje na na\u0161e v\u00fdzvy. V n\u011bkter\u00fdch p\u0159\u00edpadech m\u00e1 n\u00e1\u0161 klient od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla na sv\u00e9m \u00fa\u010dtu do t\u00fddne. Pokud jsme ale nucen\u00ed postoupit p\u0159\u00edpad soudu, m\u016f\u017ee j\u00edt o n\u011bkolik m\u011bs\u00edc\u016f.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- WHY APRA not --><\/p>\n<section id=\"references\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<h2>Spokojen\u00ed z\u00e1kaznici<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"container\">\n<div id=\"references-carousel\" class=\"carousel slide\" data-ride=\"carousel\" data-interval=\"false\"><!-- Wrapper for slides --><\/p>\n<div class=\"carousel-inner\" role=\"listbox\">\n<div class=\"item active\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eNem\u00e1m r\u00e1d n\u00e1ro\u010dn\u00e9 \u201epapierova\u010dky\u201c a preto som uv\u00edtal \u017ee APRA vybavila v\u0161etko potrebn\u00e9 za n\u00e1s, sta\u010dilo vyplni\u0165 jeden formul\u00e1r. Peniaze sme obdr\u017eali v kr\u00e1tkom \u010dase. \u010cakanie na letisku sa nakoniec vyplatilo.\u201c<\/p>\n                      <span class=\"author\">Tom\u00e1\u0161 Macsicza<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201e\u010eakujem za \u00fa\u017easn\u00fa pomoc pri vybavovan\u00ed od\u0161kodn\u00e9ho kv\u00f4li me\u0161kaniu letu. Spolupr\u00e1ca s vami bola na \u00farovni, komunik\u00e1cia \u00fa\u017easn\u00e1 a vybavenie ve\u013emi r\u00fdchle. e\u0161te raz ve\u013ek\u00e1 v\u010faka.\u201c<\/p>\n                      <span class=\"author\">Marianna Kramlov\u00e1, Brezno<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eNie som typ \u010dloveka, ktor\u00fd m\u00e1 r\u00e1d papierova\u010dky a mal by aj na to trpezlivos\u0165. V\u010faka spolo\u010dnosti APRA som dostala od\u0161kodn\u00e9 za me\u0161kanie letu v plnej v\u00fd\u0161ke bez zbyto\u010dn\u00fdch na\u0165ahova\u010diek. Vrelo odpor\u00fa\u010dam.\u201c<\/p>\n                      <span class=\"author\">Magdal\u00e9na, Ru\u017eomberok<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eZru\u0161en\u00fd let n\u00e1m hne\u010f na za\u010diatku pokazil dovolenku. Nenechali sme to tak a za\u010dali sme sa zauj\u00edma\u0165 o na\u0161e pr\u00e1va. Spolo\u010dnos\u0165 APRA sa o v\u0161etko \u010falej postarala a n\u00e1m u\u017e poslala iba od\u0161kodn\u00e9.\u201c<\/p>\n                      <span class=\"author\">Michal Jajcaj, Bratislava<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eSk\u00fasenos\u0165 so spolo\u010dnos\u0165ou APRA hodnot\u00edm ve\u013emi pozit\u00edvne. Cel\u00fd proces bol jednoduch\u00fd, neboli sme za\u0165a\u017een\u00ed \u017eiadnymi staros\u0165ami. Na za\u010diatku sme vyplnili tla\u010div\u00e1 a \u010falej sa o v\u0161etko postarala spolo\u010dnos\u0165 APRA.\u201c<\/p>\n                      <span class=\"author\">Barbora Moravcov\u00e1, Bratislava<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eKv\u00f4li zru\u0161en\u00e9mu letu sme stratili de\u0148 dovolenky a vznikli n\u00e1m dodato\u010dn\u00e9 n\u00e1klady. Od\u0161kodn\u00e9, ktor\u00e9 n\u00e1m spolo\u010dnos\u0165 APRA z\u00edskala, n\u00e1m s\u00edce straten\u00fd \u010das nenahradilo, ale zlep\u0161ilo n\u00e1m pocit z nepr\u00edjemn\u00e9ho z\u00e1\u017eitku.\u201c<\/p>\n                      <span class=\"author\">Zuzana Moravcov\u00e1, D\u00fcsseldorf<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eM\u011bli jsme zpo\u017ed\u011bn\u00fd let o v\u00edce ne\u017e 6 hodin, tak\u017ee jsme dorazili do c\u00edlov\u00e9 destinace v noci a je\u0161t\u011b jsme n\u00e1sledn\u011b \u0159e\u0161ili p\u016fj\u010dovnu aut a p\u0159esun do hotelu, nic p\u0159\u00edjemn\u00e9ho. APRA n\u00e1m vybavila od\u0161kodn\u011bn\u00ed od leteck\u00e9 spole\u010dnosti velmi rychle a komfortn\u011b, tak\u017ee jsme doporu\u010dili<br \/>\nDal\u0161\u00edm stejn\u011b \u201eposti\u017een\u00fdm\u201c z na\u0161eho okol\u00ed. \u201c<\/p>\n                      <span class=\"author\">Stanislava Horn\u00edkov\u00e1, Praha<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eP\u0159ed dv\u011bma lety jsme d\u00edky st\u00e1vce z\u016fstali na dovolen\u00e9 o den d\u00e9le, co\u017e n\u00e1m nep\u0159\u00edjemn\u011b zvedlo n\u00e1klady a zp\u016fsobilo pot\u00ed\u017ee v zam\u011bstn\u00e1n\u00ed. Po p\u0159\u00edletu dom\u016f jsme se u jin\u00e9 spole\u010dnosti dotazovali, zda m\u00e1me n\u00e1rok na od\u0161kodn\u00e9, co\u017e n\u00e1m bylo zam\u00edtnuto. P\u0159\u00edpad p\u0159evzala Apra a dok\u00e1zala n\u00e1m b\u011bhem n\u011bkolika m\u00e1lo t\u00fddn\u016f od\u0161kodn\u00e9 p\u0159iznat, a v\u0161e prob\u011bhlo bez komplikac\u00ed-komunikace perfektn\u00ed, vy\u0159\u00edzen\u00ed rychl\u00e9, pen\u00edze dorazily v term\u00ednu na n\u00e1\u0161 \u00fa\u010det. Moc d\u011bkujeme!\u201c<\/p>\n                      <span class=\"author\">Lenka Bromov\u00e1, David Brom<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eCely proces vybavenia odskodneho hodnotim velmi pozitivne vdaka spolocnosti APRA, ktora sa postarala o vsetko potrebne.<br \/>\nPo prilete z USA sme sa pokusali ziskat odskodne na vlastnu past, avsak neuspesne.<br \/>\nNa stranke, ktora mala vyhladat zmeskane lety, ten nas nefiguroval, tak sme sa dalej nepokusali.<br \/>\nAPRA nas iniciativne kontaktovala a ponukla ziskanie odskodneho, ktore nam nakoniec bolo priznane a poukazane na ucet.<br \/>\nChcem sa za to ludom zo spolocnosti APRA este raz velmi pekne podakovat a vyuzitie ich sluzieb urcite odporucam. \u201c<\/p>\n                      <span class=\"author\">Julianna Slizova <\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eUkraine International Airlines nereagovali na moje opakovane ziadosti vyse 2 mesiace. Po osloveni spolocnosti APRA som mal peniaze ako kompenzaciu do 3 tyzdnov na ucte. Vdaka jasnej komunikacii a profesionalnemu pristupu zo strany APRA som stravil s riesenim problemu minimum casu. Dakujem a odporucam. \u201c<\/p>\n                      <span class=\"author\">Vlado, Bratislava<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201e\u010eakujem ve\u013emi pekne spolo\u010dnosti APRA za \u00faspe\u0161n\u00e9 vybavenie od\u0161kodn\u00e9ho z d\u00f4vodu v\u00fdrazn\u00e9ho me\u0161kania letu a straty 1 d\u0148a dovolenky. Sta\u010dilo vyplni\u0165 po\u017eadovan\u00e9 formul\u00e1re a o ostatn\u00e9 sa postarala u\u017e spolo\u010dnos\u0165 APRA. E\u0161te raz ve\u013ek\u00e1 v\u010faka.\u201c<\/p>\n                      <span class=\"author\">O\u013ega Bartkov\u00e1, Bratislava<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eSpolocnost Apra som kontaktovala spolu s kolegami ako poslednu moznost ziskat odskodnenie za zruseny let, v dosledku coho nam vzniklo meskanie viac ako 9 hodin. Najprv sme odskodnenie vymahali prostrednictvom poistovne a leteckej spolocnosti, kde sme ale vobec nepochodili, tak sme sa rozhodli oslovit profesionalov a musim povedat, ze sme nemohli urobit lepsie. Stalo nas to jeden email s popisom situacie a vyplnenim zakladnych letovych udajov a spolocnost Apra sa uz postarala o vsetko ostatne az do uspesneho konca a vyplateneho odskodneho. Rychla, uprimna a profesionalna komunikacia a informovanie o aktualnom stave nasho pripadu nam dalo pocit, ze im naozaj zalezi na spravodlivom odskodneni. Do buducna sice dufam, ze nase cesty budu bezproblemove, ale ak by aj nastali nejake zdrzania, uz viem na koho sa mame obratit. Dakujem velmi pekne a zelam vela spokojnych zakaznikov.\u201c<\/p>\n                      <span class=\"author\">Ivana \u0160ipulov\u00e1, Ko\u0161ice<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eV\u017edy sa m\u00f4\u017ee na cest\u00e1ch nie\u010do prihodi\u0165 - d\u00e1 sa to pochopi\u0165 pokia\u013e sa leteck\u00e1 spolo\u010dnos\u0165 o V\u00e1s postar\u00e1.<br \/>\nZru\u0161en\u00fd let o polnoci,zm\u00e4tok v pokynoch \u010do robi\u0165 , ne\u00faspe\u0161n\u00e9 h\u013eadanie bato\u017einy do 04:00 hod........<br \/>\nBol som ve\u013emi na\u0161tvan\u00fd a unaven\u00fd.<br \/>\nPo n\u00e1vrate som sa s\u0165a\u017eoval u agent\u00fary Pelik\u00e1n. T\u00e1 mi poradila,aby som si \u017eiadal kompenz\u00e1ciu.<br \/>\nNa vybavenie mi poradila spolo\u010dnos\u0165 Apra.<br \/>\nPo zaslan\u00ed vyplnen\u00fdch p\u00e1r ot\u00e1zok a splnomocnenie som u\u017e len \u010dakal na v\u00fdsledok.Je kladn\u00fd a ja srde\u010dne \u010fakujem v\u0161etk\u00fdm, ktor\u00ed sa o to zasl\u00fa\u017eili. \u201c<\/p>\n                      <span class=\"author\">Ing. J\u00e1n Kov\u00e1\u010dik<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eVyborna spolupraca, profesialne sluzby, efektivna komunikacia a splnenie vsetkeho dohodnuteho. Po neochote a arogancii zo strany letiskovej spolocnosti prislo odskodnenie. Vdaka spolocnosti APRA sa uz pri cestovani lietadlom neobavam meskat\u201c<\/p>\n                      <span class=\"author\">Valeria Dunckova, Kosice<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eS jednan\u00edm spolo\u010dnosti APRA som ve\u013emi spokojn\u00e1! Komunik\u00e1cia bola bezprobl\u00e9mov\u00e1, odpovede promptn\u00e9 a cel\u00fd postup ve\u013emi jednoduch\u00fd. Sta\u010dilo iba vyplni\u0165 formul\u00e1re a o ostatn\u00e9 sa u\u017e postarali. O p\u00e1r t\u00fd\u017ed\u0148ov som za zru\u0161en\u00fd let som dostala od\u0161kodn\u00e9 a spolo\u010dnosti APRA som ve\u013emi v\u010fa\u010dn\u00e1 za pomoc!\u201c<\/p>\n                      <span class=\"author\">Katar\u00edna Mas\u00e1rov\u00e1<\/span>\n                  <\/div>\n               <\/div><\/p>\n<\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eCesta domov z Malty bola bezproblemov\u00e1 a\u017e po zru\u0161enie druh\u00e9ho letu z Bruselu.Domov som sa dostala s 16 hodinov\u00fdm me\u0161kan\u00edm.\u010clovek sa st\u00e1le u\u010d\u00ed,lebo som sa dozvedela,\u017ee je mo\u017en\u00e9 \u017eiada\u0165 od\u0161kodnenie.A od tej chv\u00edle to u\u017e prebrala spolo\u010dnos\u0165 APRA,ktor\u00fa som kontaktovala na z\u00e1klade odporu\u010denia zn\u00e1mej.Sta\u010dilo vyplni\u0165 tla\u010divo a o v\u0161etko sa u\u017e postarali.O \u010fal\u0161om postupe v\u010das informovali a dnes u\u017e m\u00e1m od\u0161kodn\u00e9 vybaven\u00e9,za \u010do spolo\u010dnosti e\u0161te raz \u010fakujem. \u201c<\/p>\n                      <span class=\"author\">Katar\u00edna Vere\u0161ov\u00e1<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star-o\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201e Na\u0161a cesta do Egypta \/Hurg\u00e1da\/ za\u010dala nepr\u00edjemn\u00fdm me\u0161kan\u00edm lietadla. Na letisku sme si nechali vystavi\u0165 potvrdenie o me\u0161kan\u00ed lietadla \/me\u0161kalo cca 6 hod\/. Po pr\u00edchode z dovolenky sme oslovili leteck\u00e9ho prepravcu so \u017eiados\u0165ou o od\u0161kodnenie za me\u0161kanie letu. Odpove\u010f prepravcu: ospravedl\u0148uj\u00fa sa za me\u0161kanie, ale na od\u0161kodnenie nem\u00e1me n\u00e1rok. T\u00e1to odpove\u010f n\u00e1s neuspokojila, a tak sme vyu\u017eili slu\u017eby spolo\u010dnosti Apra. Apra dok\u00e1zala, \u017ee sme mali na od\u0161kodnenie pr\u00e1vo a peniaze u\u017e m\u00e1me na \u00fa\u010dte.Tak\u017ee Apra \u010fakujeme. Ne\u013eutujeme \u017ee sme vyu\u017eili slu\u017eby Apra.\u201c<\/p>\n                      <span class=\"author\">Dodo Osusk\u00fd, Star\u00e1 Myjava<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eChcela by som sa podakovat spol.APRA za z\u00edskanie odskodn\u00e9ho za zrusenie letu. Vsetko bolo vybaven\u00e9 velmi rychlo a jednoducho, na profesion\u00e1lnej \u00farovni. Som velmi spokojn\u00e1, a spolocnost APRA kazd\u00e9mu odpor\u00facam. \u201c<\/p>\n                      <span class=\"author\">E.Malkowska <\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eDovoluji si, t\u00edmto vyj\u00e1d\u0159it pod\u011bkov\u00e1n\u00ed spole\u010dnosti Apra!Dne 17.10. 2016 jsem cestoval letem z Florencie do Bruselu \u010d.SN 3140.Let byl v d\u016fsledku technick\u00e9 poruchy za letu odklon\u011bn na leti\u0161t\u011b do Mil\u00e1na, kde jsem n\u00e1sledn\u011b, byl nucen po\u010dkat na n\u00e1vazn\u00fd spoj do Prahy.<\/p>\n<p>Po ur\u010dit\u00e9 dob\u011b jsem byl kontaktov\u00e1n spole\u010dnost\u00ed Apra, kter\u00e1 mi nab\u00eddla vy\u0159e\u0161it m\u016fj n\u00e1rok na od\u0161kodn\u00e9 za tuto situaci?<\/p>\n<p>Vy\u0159e\u0161en\u00ed cel\u00e9 z\u00e1le\u017eitosti netrvalo, ani dva m\u011bs\u00edce, a mus\u00edm zde jen dolo\u017eit sv\u016fj velmi dobr\u00fd dojem z kon\u00e1n\u00ed spole\u010dnosti Apra, kter\u00e1 celou z\u00e1le\u017eitost vy\u0159e\u0161ila k m\u00e9 pln\u00e9 spokojenosti!<\/p>\n<p>V\u0161em cestovatel\u016fm, si tedy do budoucna dovol\u00edm doporu\u010dit slu\u017eby spole\u010dnosti Apra!!\u201c<\/p>\n                      <span class=\"author\">Libor Kozubek, Karvin\u00e1<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star-o\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eSpolo\u010dnos\u0165 APRA som si na\u0161la pod\u013ea pozit\u00edvnych referenci\u00ed na internete. Pomohli n\u00e1m bez ak\u00fdchko\u013evek probl\u00e9mov vybavi\u0165 od\u0161kodn\u00e9 za me\u0161kanie letu na Rhodos. Jednanie bolo profesion\u00e1lne, r\u00fdchle a na vysokej \u00farovni. \u010eakujem za cel\u00fa rodinu za bezprobl\u00e9mov\u00e9 vybavenie a\u017e po vyplatenie od\u0161kodn\u00e9ho na \u00fa\u010det. Prajem V\u00e1m ve\u013ea tak\u00fdch spokojn\u00fdch z\u00e1kazn\u00edkov z\u00e1kazn\u00edkov ako som ja s mojou rodinou.\u201c<\/p>\n                      <span class=\"author\">Svetlana Stre\u010dansk\u00e1, Dubovany<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eChci vyj\u00e1d\u0159it pod\u011bkov\u00e1n\u00ed spole\u010dnosti APRA za vy\u0159\u00edzen\u00ed od\u0161kodn\u00e9ho za opo\u017ed\u011bn\u00fd let z Pa\u0159\u00ed\u017ee, kter\u00fd n\u00e1m otr\u00e1vil z\u00e1v\u011br dovolen\u00e9. Sami bychom nebyli schopni od\u0161kodn\u00e9 vy\u0159\u00eddit - neum\u00edme anglicky. Je\u0161t\u011b jednou v\u0159el\u00e9 d\u00edky za spolupr\u00e1ci, kter\u00e1 n\u00e1s velice pot\u011b\u0161ila a v p\u0159\u00edpad\u011b dal\u0161\u00edch probl\u00e9m\u016f s l\u00e9t\u00e1n\u00edm se ur\u010dit\u011b znovu na V\u00e1s obr\u00e1t\u00edme.\u201c<\/p>\n                      <span class=\"author\">Bo\u017eena Porupkov\u00e1 <\/span>\n                  <\/div>\n               <\/div><\/p>\n<\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star-o\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eLeteck\u00e1 spolo\u010dnos\u0165 zru\u0161ila let pri mojom n\u00e1vrate z dovolenky bez udania d\u00f4vodu. \u010eakujem spolo\u010dnosti APRA za z\u00edskanie od\u0161kodn\u00e9ho za 38 hodinov\u00e9 me\u0161kanie z Bulharska (j\u00fal 2016), za v\u00fdborn\u00fa spolupr\u00e1cu, profesion\u00e1lne slu\u017eby, efekt\u00edvnu komunik\u00e1ciu a splnenie v\u0161etk\u00e9ho dohodnut\u00e9ho. Ur\u010dite odporu\u010d\u00edm v\u0161etk\u00fdm zn\u00e1mym pri vzniknut\u00fdch probl\u00e9moch.\u201c<\/p>\n                      <span class=\"author\"> Mat\u00fa\u0161 Z., Tren\u010d\u00edn<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eV j\u00fali 2016 pri spiato\u010dnej ceste z Los Angeles do R\u00edma z technick\u00fdch pr\u00ed\u010din me\u0161kal let, ktor\u00fdm som mala odletie\u0165, viac ako 9 a pol hodiny. Moj\u00edm letom odi\u0161li pasa\u017eieri, ktor\u00ed mali letie\u0165 de\u0148 predt\u00fdm. Z toho d\u00f4vodu som zme\u0161kala aj let z R\u00edma do Viedne a musela som si nahl\u00e1si\u0165 o de\u0148 dovolenky naviac. Ako som spr\u00e1vne predpokladala v lietadle do Viedne, svoju bato\u017einu som po prist\u00e1t\u00ed nena\u0161la :-). T\u00fa mi doru\u010dili a\u017e o t\u00fd\u017ede\u0148. Pri googlen\u00ed na internete som natrafila na spolo\u010dnos\u0165 APRA a sk\u00fasila im op\u00edsa\u0165 svoje probl\u00e9my s letmi a bato\u017einou. Bola som milo prekvapen\u00e1 ich \u00fastretovos\u0165ou, ochotou a profesionalitou. Vyplnila som nieko\u013eko dokladov, poslala ich nazad a \u010falej som sa o ni\u010d nestarala. Na reakciu leteckej spolo\u010dnosti sme museli nejak\u00fd \u010das \u010daka\u0165, ale oplatilo sa. Od\u0161kodn\u00e9 za me\u0161kanie letov som mala na de\u0148 presne po 5 mesiacov na \u00fa\u010dte. E\u0161te raz ve\u013ek\u00e1 v\u010faka t\u00edmu odborn\u00edkov, ktor\u00ed sa vedia obraca\u0165 v pr\u00e1vach cestuj\u00facich a pom\u00e1haj\u00fa n\u00e1m laikom :-)\u201c<\/p>\n                      <span class=\"author\">Beata Filov\u00e1, Bansk\u00e1 Bystrica<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eV spolupr\u00e1ci s APRA som bol ve\u013emi spokojn\u00fd, lebo som s pr\u00edpadom nemal \u017eiadne komplikovan\u00e9 povinnosti. Pr\u00edpad bol vyrie\u0161en\u00fd ani neviem ako \ud83d\ude42 Z\u00e1rove\u0148 \u010fakujem, \u017ee tak\u00e1to spolo\u010dnos\u0165 ako APRA existuje, nako\u013eko sa mi nepr\u00edjemn\u00fdch situ\u00e1cii s letmi u\u017e stalo viacero a nikdy sa mi nepodarilo pr\u00edpad dotiahn\u00fa\u0165 do konca. \u010eakujem za pomoc a r\u00fdchle kladn\u00e9 vyrie\u0161enie probl\u00e9mu. Dnes viem, \u017ee m\u00e1m spo\u013eahliv\u00e9ho partnera pri akomko\u013evek \u010fal\u0161iom probl\u00e9me. Vrelo odpor\u00fa\u010dam aj in\u00fdm cestovate\u013eom.\u201c<\/p>\n                      <span class=\"author\">Jaroslav Ragas, founder PEXTON Group<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eSlu\u017eby spolo\u010dnosti APRA hodnot\u00edm pozit\u00edvne a ur\u010dite ich odpor\u00fa\u010dam vyu\u017ei\u0165 v pr\u00edpadoch z\u00edskania od\u0161kodn\u00e9ho za zru\u0161en\u00fd alebo zme\u0161kan\u00fd let. Bola som ve\u013emi spokojn\u00e1 s pr\u00edstupom a po\u010d\u00ednan\u00edm. Patr\u00ed V\u00e1m ve\u013ek\u00e1 v\u010faka.\u201c<\/p>\n                      <span class=\"author\"> Hana \u0160teffekov\u00e1, Senica<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201e\u010eakujem ve\u013emi pekne pri vybavovan\u00ed od\u0161kodnenia kv\u00f4li nepr\u00edjemn\u00e9mu zru\u0161en\u00e9mu letu, z p\u00f4vodne dvojhodinov\u00e9ho letu, to bolo viac ako desa\u0165 hod\u00edn str\u00e1ven\u00fdch na letisk\u00e1ch a letu tromi leteck\u00fdmi spolo\u010dnos\u0165ami, pri\u010dom bato\u017eina n\u00e1m bola doru\u010den\u00e1 s 3-d\u0148ov\u00fdm me\u0161kan\u00edm. Ve\u013ek\u00e1 v\u010faka za ochotu a bezprobl\u00e9mov\u00e9 vybavenie. Bola som ve\u013emi spokojn\u00e1 a Va\u0161e slu\u017eby odpor\u00fa\u010dam v\u0161etk\u00fdm moj\u00edm zn\u00e1mym, ktor\u00e9 maj\u00fa podobn\u00e9 probl\u00e9my.\u201c<\/p>\n                      <span class=\"author\">E.N.<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eSpolocnost APRA mi pomohla pri ziskani odskodneho za zruseny let. Komunikacia s nou bola rychla a profesionalna. Jedine, co som musela spravit, bolo vyplnit jednoduchy formular. Urcite odporucam spolupracu.\u201c<\/p>\n                      <span class=\"author\">Ivana K., Braunschweig<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eV priebehu pol roka nam APRA s.r.o. pomohla ziskat odskodne za zruseny let az v dvoch pripadoch. Vysoko si vazim ich profesionalitu a bezproblemovy a rychly priebeh celeho procesu.<br \/>\nPo predlozeni pozadovanych dokumentov sa o vsetko postara ustretovy personal tejto spolocnosti.<br \/>\nVerim tomu, ze meskania a zrusene lety sa nam uz v buducnosti budu vyhybat, avsak v dnesnej dobe clovek nikdy nevie. Ak by sa opatovne vyskytla takato situacia, viem na koho sa obratim :-)\u201c<\/p>\n                      <span class=\"author\"> K. Szabova, Kosice<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eMali sme ome\u0161kan\u00fd let o viac ako 7 hod\u00edn a pr\u00edlet do destin\u00e1cie sa n\u00e1m teda presunul na 3:00 v noci a mierne n\u00e1m skomplikoval pl\u00e1ny.<br \/>\nAPRA sa n\u00e1m postarala o od\u0161kodnenie od leteckej spolo\u010dnosti \u2013 vybavenie z ich strany bolo ve\u013emi jednoduch\u00e9 a nen\u00e1ro\u010dn\u00e9 a hlavne sprocesovanie bolo promptn\u00e9.\u201c<\/p>\n                      <span class=\"author\">Michaela Kali\u010diakov\u00e1<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eAni slovami nevieme vyjadri\u0165 ve\u013ek\u00fa v\u010faku spolo\u010dnosti APRA pri h\u013eadan\u00ed na\u0161ej stratenej bato\u017einy. Cel\u00fd proces prebehol ve\u013emi r\u00fdchlo. Jeden de\u0148 sme im nap\u00edsali o strate bato\u017einy, oni sa n\u00e1m n\u00e1sledne ozvali. Boli ve\u013emi mil\u00ed a pr\u00edvetiv\u00ed. Na druh\u00fd de\u0148 n\u00e1m ozn\u00e1mili radostn\u00fa spr\u00e1vu o n\u00e1jden\u00ed stratenej bato\u017einy. Je to rados\u0165, ktor\u00e1 sa ned\u00e1 op\u00edsa\u0165. Preto e\u0161te raz v\u010faka.\u201c<\/p>\n                      <span class=\"author\">Drozd Stanislav, Humenn\u00e9<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eV\u00fdborn\u00e1 sk\u00fasenos\u0165, zru\u0161en\u00fd let mi vtedy pokazil de\u0148 a n\u00e1ladu, no slu\u017eba od firmy Apra a kompenz\u00e1cia, ktor\u00fa mi vybavili, mi naopak de\u0148 aj n\u00e1ladu naozaj vylep\u0161ili. Ve\u013emi mil\u00e1 slu\u017eba. Ur\u010dite sa na nich obr\u00e1tim aj v bud\u00facnosti, ak budem ma\u0165 probl\u00e9m s letmi. \u010eakujem!\u201c<\/p>\n                      <span class=\"author\">Dominika Gadu\u0161, Bratislava<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eDo roka n\u00e1m 50 letov, v\u017edy sa stane \u017ee let me\u0161k\u00e1 alebo sa strat\u00ed, po\u0161kod\u00ed bato\u017eina.<br \/>\nNiekedy aerol\u00ednie postupuj\u00fa korektne a napravia situ\u00e1ciu okam\u017eite. S\u00fa v\u0161ak pr\u00edpady kedy aerol\u00ednie z\u00e1merne zatajuju mo\u017enost\u00ed kompenz\u00e1cie a sna\u017eia sa to prekry\u0165 miner\u00e1lnou vodou a sendvi\u010dom. V tomto pr\u00edpade je \u0165a\u017eko na mieste s nimi komunikova\u0165 a vlastne ani nedaj\u00fa mo\u017enos\u0165 na komunik\u00e1ciu. Preto som v tomto pr\u00edpade stavil na slu\u017eby APRA a t\u00ed prevzali komunik\u00e1ciu s pr\u00edslu\u0161n\u00fdmi \u00faradmi za prov\u00edziu ktor\u00e1 je f\u00e9r. Moja \u017eiados\u0165 bola vybaven\u00e1 a od\u0161kodn\u00e9 som dostal v plnej v\u00fd\u0161ke pod\u013ea n\u00e1roku. Spolo\u010dnos\u0165 doporu\u010dujem.\u201c<\/p>\n                      <span class=\"author\">Tom\u00e1\u0161 Sop\u00fach Konate\u013e PROTEQ s.r.o<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eChcem sa po\u010fakova\u0165 spolo\u010dnosti APRA ktor\u00e1 sa postarala a z\u00edskala od\u0161kodnenie za 17 hod. me\u0161kanie m\u00f4jho letu. Spolupr\u00e1cu so spolo\u010dnos\u0165ou APRA hodnot\u00edm ve\u013emi pozit\u00edvne. Komunik\u00e1cia bola jednoduch\u00e1 a zrete\u013en\u00e1. Po odoslan\u00ed potrebn\u00fdch dokumentov som do 90 dn\u00ed dostal na \u00fa\u010det sumu ktor\u00e1 m\u00e1 prekvapila a z\u00e1rove\u0148 pote\u0161ila, lebo spol. APRA som kontaktoval po viac ako roku od zme\u0161kan\u00e9ho letu. Preto chcem e\u0161te raz po\u010fakova\u0165 a odporu\u010di\u0165 v pr\u00edpade probl\u00e9mov s me\u0161kan\u00edm letu spolo\u010dnos\u0165 APRA\u201c<\/p>\n                      <span class=\"author\">Miroslav Pan\u010dura Medzilaborce<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<div class=\"item\">\n<div class=\"row\"><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eNa\u0161e me\u0161kanie so spolo\u010dnos\u0165ou Ryanair trvalo 6hod, samozrejme na str\u00e1nke leteckej spolo\u010dnosti sme n\u00e1rok na n\u00e1hradu nemali, tak\u017ee som si na nete na\u0161la APRA-u a s\u00edce som tomu sprvu neverila, ale naozaj peniaze vymohli a behom 2 mesiacov som mala peniaze na \u00fa\u010dte. Ve\u013ek\u00e1 spokojnos\u0165 a odpor\u00fa\u010dam!\u201c<\/p>\n                      <span class=\"author\">V. M.<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eCestovali sme nizkonakladovou spolocnostou so sesternicou do Londyna na predlzeny vikend, let mal najprv meskat 6 hodin, nakoniec meskal 12. Drzali nas na letisku ako rukojemnikov 6 hodin bez podania akychkolvek informacii. Bola som velmi nahnevana, a preto som sa rozhodla poziadat Apru a vymahanie penazi. Neverili som v pozitivny vysledok, kedze mesiac co mesiac mi chodil e-mail od danej spolocnosti, ze so ziadnym prostredkovatelom nekomunikuju a peniaze mi nevratia. Nakoniec Apra vymohla 250 eur na osobu, co je este viac ako sme zaplatili za letenky. Odteraz lietam s kludom, ze keby cokolvek, mam sa kde obratit.\u201c<\/p>\n                      <span class=\"author\">Zuzana a Monika<\/span>\n                  <\/div>\n               <\/div><div class=\"col-md-4\">\n                  <div class=\"reference\">\n                      <div class=\"stars\"><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><i class=\"fa fa-star\" aria-hidden=\"true\"><\/i><\/div>\n                      <p>\u201eApra poskytla odborn\u00fa pomoc pri vybavovan\u00ed od\u0161kodn\u00e9ho za me\u0161kanie letu. Spolupr\u00e1ca bola na \u00farovni, komunik\u00e1cia v\u00fdborn\u00e1 a vybavenie ve\u013emi r\u00fdchle. Na za\u010diatku som iba vyplnil po\u017eadovan\u00e9 tla\u010div\u00e1 a o v\u0161etko ostatn\u00e9 sa u\u017e postarali pracovn\u00edci Apri.\u201c<\/p>\n                      <span class=\"author\">Rastislav Lopu\u0161ek, Spi\u0161sk\u00e9 Bystr\u00e9<\/span>\n                  <\/div>\n               <\/div><\/div>\n<\/div>\n<\/div>\n<p><!-- Controls --><\/p>\n<div><a class=\"left carousel-control\" role=\"button\" href=\"#references-carousel\" data-slide=\"prev\"><i class=\"fa fa-angle-left\" aria-hidden=\"true\">\u00a0<\/i><span class=\"sr-only\">Previous<\/span><\/a><a class=\"right carousel-control\" role=\"button\" href=\"#references-carousel\" data-slide=\"next\"><i class=\"fa fa-angle-right\" aria-hidden=\"true\">\u00a0<\/i><span class=\"sr-only\">Next<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div id=\"clients\">\n<div class=\"container\">\n<div class=\"row\">\n<div class=\"col-md-12\">\n<p>V\u00a0\u010cesku jsme od roku 2013 \u00fasp\u011b\u0161n\u011b z\u00edskali kompenzace pro <strong>1432 klient\u016f<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/p>\n<div style='text-align:left' class='yasr-auto-insert-visitor'><\/div>","protected":false},"excerpt":{"rendered":"<p>Po\u0161kozen\u00e1 zavazadla? Od\u0161kodn\u00e9 vy\u0159\u00edd\u00edme za V\u00e1s! ZABERE TO POUH\u00c9 3 MINUTY Pro\u010d pr\u00e1v\u011b Apra? Jak z\u00edskat od\u0161kodn\u00e9 za po\u0161kozen\u00e1 zavazadla? Nezapome\u0148te, probl\u00e9my se zavazadly je pot\u0159eba nahl\u00e1sit na leti\u0161ti hned po p\u0159\u00edletu, n\u00e1sledn\u011b v co nejkrat\u0161\u00ed dob\u011b i samotn\u00e9 leteck\u00e9 spole\u010dnosti e-mailem nebo telefonicky. Doporu\u010dujeme V\u00e1m, abyste n\u00e1s kontaktovali co nejd\u0159\u00edve, abychom V\u00e1s mohli nasm\u011brovat [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_landing.php","meta":{"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","yasr_overall_rating":5,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"Product","footnotes":""},"yasr_visitor_votes":{"stars_attributes":{"read_only":false,"span_bottom":false},"number_of_votes":1,"sum_votes":5},"_links":{"self":[{"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/pages\/80"}],"collection":[{"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":0,"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"wp:attachment":[{"href":"https:\/\/apra.eu\/cz\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}